Xcare is a new program from Siemens designed to help maximize the value of automation equipment. With proactive services, actionable insight, and expert support, Xcare is a partnership to optimize equipment throughout its entire lifecycle. Achieve the perfect service strategy with Xcare and focus on
core operations with confidence.
Features:
Fixed cost membership to help plan annual maintenance costs with coverage including any wear & tear or accidental damage
Automatic Express Shipping, Priority Repair, and Advanced Exchange to eliminate up to 3 days of downtime on every repair
Reduce administrative costs/delays by eliminating the need for additional PS's
Develop a capital efficient spare parts strategy with the lifecycle assessment included in every Xcare tier
Unlimited access to preventative maintenance services helping reduce the chance of unplanned downtime
Unlimited access to remote technical support, always available when you need it most
Xcare Service Agreements
Standard features:
Priority Technical Support 24x7x365
Hardware Protection - covers accidental damage, wear & tear, and component preventative maintenance
Express Shipping
Lifecycle Assessment and Optimization
Virtual Learning Subscription
CORE Service
Xcare Core customers are provided with vital tools and remote services to support their existing teams in minimizing downtime and ensuring the availability of Siemens equipment. With Priority Technical Support - unlimited, prompt assistance within 2 hours.
PLUS Service
The Xcare Plus package, Siemen's most sought-after tier, enhances support by providing comprehensive assistance, including onsite repair services for components and dedicated application and system support. This ensures optimal performance for the entire lifespan of the equipment, particularly benefiting customers with limited maintenance personnel.
PLUS Added Features:
Priority Technical Support - unlimited, express response within an hour
Onsite Component Break Fix Support - support available for troubleshooting product issues
Application & System Support - up to 2 days of engineering startup, or configuration
PREMIUM Service
Xcare Premium offers the highest level of service and support tailored for essential operations. This package includes the fastest response times, priority comprehensive support, and the most options for preventative maintenance. Additionally, it provides tools designed to enhance plant uptime, efficiency, and protection.
PREMIUM Added Features:
Priority Technical Support - unlimited, highest priority within minutes
Priority Onsite Component Break Fix - highest priority support during critical downtime
Application & System Support - up to 2 of engineering, startup, or configuration support
Onsite Preventative Maintenance - inspection of Drives & Motors and replacement of consumables
Cybersecurity Vulnerability Report - easily identify s/w security updates for all equipment
Make the shift from a reactive to a proactive maintenance strategy
A reactive maintenance strategy has consequences. Costs in the form of plant downtime, emergency labor, replacement part acquisition and difficulty finding immediate help are much higher than resolving the same issue in a proactive mode. Successful companies have detailed strategies that focus on ensuring uptime.
Preventative Maintenance: plan regular preventative maintenance activities
Manage Spare Parts Stock Efficiently - have the right amount of spares on hand and properly maintained
Maintenance Team - have a maintenance team with the right skillset
Access to External Support - efficient internal processes to request external support
Modernization Projects - plan and budget modernizations ahead of time
Power-Flo Technologies is proud to partner with Siemens as they offer Xcare, an unparalleled service experience tailored to meet the diverse needs of automation equipment. With fixed-cost memberships, priority technical support, and comprehensive maintenance services, Xcare ensures that equipment operates at peak performance with minimal downtime. By shifting from reactive to proactive maintenance strategies, Xcare not only helps reduce costs but also enhances operational efficiency and equipment longevity. Whether Core, Plus, or Premium service tier is chosen, Xcare provides the necessary expertise, tools, and support.