Siemens XCare Service Agreements
Achieve Operational Excellence
Xcare is a new program from Siemens designed to help the user maximize the value of their automation equipment. With proactive services, actionable insight, and expert support, Xcare is a partnership to optimize the users equipment throughout its entire lifecycle. Achieve the perfect service strategy with Xcare and focus on core operations with confidence.
Fixed cost membership to help the user plan annual maintenance costs with coverage including any wear & tear or accidental damage
Automatic Express Shipping, Priority Repair, and Advanced Exchange to eliminate up to 3 days of downtime on every repair
Reduce administrative costs/delays by eliminating the need for additional PO's
Develop a capital efficient spare parts strategy with the lifecycle assessment included in every Xcare tier
Unlimited access to preventative maintenance services helping reduce the chance of unplanned downtime
Unlimited access to remote technical support, always available when the user needs it most
Find the Best Fit for each Organization's Needs
Benefits for all plans: Express Shipping, Lifecycle Assessment and Optimization, Virtual Learning Subscription
CORE Service
Xcare Core customers are provided with vital tools and remote services to support their existing teams in minimizing downtime and ensuring the availability and reliability of Siemens Equipment.
Priority Technical Support 24x7x3653 (Unlimited, prompt assistance within 2 hours)
Hardware Protection (Covers accidental damage, wear & tear, and component preventative maintenance)
PLUS Service
The Xcare Plus package, Siemens' most sought-after tier, enhances support by providing comprehensive assistance, including onsite repair services for components and dedicated application and system support. This ensures optimal performance for the entire lifespan of the user's equipment, particularly benefiting customers with limited maintenance personnel.
Priority Technical Support 24x7x3653 (Unlimited, express response within an hour)
Hardware Protection (Covers accidental damage, wear & tear, and component preventative maintenance)
Plus Features
Onsite Component Break Fix Support (Support available for troubleshooting product issues)
Application & System Support (Up to 2 days of engineering, startup, or configuration support)
PREMIUM Service
Xcare Premium offers the highest level of service and support tailored for essential operations. This package included the fastest response times, priority comprehensive support, and the most options for preventative maintenance. Additionally, it provides tools designed to enhance plant uptime, efficiency, and protection.
Priority Technical Support 24x7x3653 (Unlimited, highest priority within minutes)
Hardware Protection (Covers accidental damage, wear & tear, and component preventative maintenance.)
Premium Features
Priority Onsite Component Break Fix (Highest priority support during critical downtime)
Application & System Support (Up to 2 days of engineering, startup, or configuration support)
Onsite Preventative Maintenance (Inspection of Drives & Motors and replacement of consumables)
Cybersecurity Vulnerability Report (Easily identify s/w security updates for all equipment)
Power-Flo Technologies is proud to partner with Siemens as they power ideas with artificial intelligence, simulation and smart technologies. Whether looking to reduce downtime, simplify maintenance planning, or extend the life of automation equipment, Siemens Xcare delivers a service strategy designed to keep operations running at peak performance. With flexible service tiers, expert technical support, preventative maintenance, and comprehensive hardware protection, Xcare provides the confidence and peace of mind needed to focus on what matters most. No matter the size of an operation or maintenance team, there's an Xcare plan tailored to help maximize equipment reliability, improve efficiency, and protect investments for years to come.